FAQ

Where are you located?

My office is at Falls Church Wellness Center, but I am currently only meeting by telehealth.

520 N Washington St., Suite 100Falls Church, VA 22046

You don’t need to check in with anyone when you arrive. Please make yourself comfortable in the waiting room, and I’ll meet you there at our scheduled time.

If you are arriving after 7:00 PM or on a weekend, please text me at (202) 964-4090 when you arrive, and I will unlock the door for you.

Are you offering telehealth sessions?

Yes! I am currently meeting by telehealth with Virginia residents and people working in Virginia.

What are your hours?

To accommodate busy schedules, I offer afternoon, evening, late night, and weekend appointments.

Please check with me about current availability.

What will counseling cost?

My rate is $160 per 50-minute session, which is paid at each session.

How long are sessions?

Sessions are 50 minutes long. If there is a need for it, longer sessions may be scheduled by request in increments of 75 minutes for $195 or 100 minutes for $260.

What forms of payment do you take?

Because appointments are currently not in person, the only form of payment is by credit or debit card.

Do you take insurance?

My services qualify for out-of-network compensation for all insurance plans except Tricare.

While individual plans vary, those with out-of-network coverage typically are reimbursed between 40%-80% of the cost of sessions.

Your insurance company will be able to give you the most accurate information about what your plan covers.

How do I submit an insurance claim?

Your insurance provider will give you an out-of-network reimbursement claim form (usually located on their website), and it will include instructions for submitting.

I email you a monthly encrypted superbill with the information you’ll need to complete your claim form, and then your insurance company sends the reimbursement payment directly to you.

For those who want to outsource their out of network claims, I am a partnering provider with Reimbursify.

How do I set up an appointment?

You can request an appointment by emailing me at cheryl@cherylzandtcounseling.com or by texting or calling me at (202) 964-4090.

What if I need to reschedule or cancel?

I have a 24-hour cancellation policy for all scheduled sessions. If you miss a session or reschedule less than 24 hours in advance, you will be charged the full rate for our session.

With whom do you work?

I work with individual adults and couples.

Do you give homework?

Often, yes! Homework gives you a chance to practice new ideas and skills. While assignments will never be mandatory, choosing to do them will help change happen faster.

If you prefer that your work remain limited to our scheduled session time, that is also okay.

Which counseling models do you use?

When working with individuals, I primarily use cognitive behavioral therapy (CBT), and I use the Gottman model when working with couples. However, I will use additional disciplines as needed.

I am collaborative and will always check in with you to make sure that the work we are doing is a good fit for what you want to accomplish.

What if I see you out in public?

Sometimes it happens! To protect your privacy, I won’t “recognize” you unless you choose to first “recognize” me.